As traditional banks have increasingly come under fire for high fee structures and poor customer service, bank tellers are in the direct path of frustrated customers. With more and more customers taking to social media and providing direct feedback about their experience, some banks have taken advantage of this new channel to listen to customers and identify opportunities to service their clients better. This heightened focus on how banks treat their customers will impact the hiring process for tellers who must be able to deal effectively with customers who expect greater responsiveness and transparency.
Many banks prefer to hire tellers with at least six months of experience in customer service. Having some cash handling experience and the ability to pass a math problem solving test are often required as well. Additionally, candidates for bank teller jobs should be prepared for drug testing, criminal background checks, and a credit history check. Those who can demonstrate dependability and efficiency combined with excellent customer service skills will be in demand.
Sample of Possible Interview Questions for Bank Tellers:
What do know about our bank?
Discuss your cash handling experience.
What would you do if you suspected a customer handed you counterfeit money?
What would you say to a customer who was demanding to talk to your supervisor if that person was not available?
Tell me about a time you caught a mistake that had been overlooked.
Tell me how a checking account works.
Do you use services of our bank? If yes, why do you use it?
Why do you want to work at this bank and not the one across the street?
What would you do if you saw another teller make a mistake with a customer’s transaction?
Discuss a time when you were under pressure. How did you deal with it?
Pretend I am a potential customer of the bank. Explain to me why I should choose to bank here.
What would you tell a long-time customer who was complaining about high fees and wanted to close his account?
Sometimes this job can be tedious in its routine, how do you stay focused on the task at hand?
Discuss a time you had to deal with a customer who complained about something you did.
What is the most negative thing a past supervisor has ever said about you?
We may occasionally need you to work at other branches of the bank. Is that a problem?
Tell me about the last time you broke a rule.
How would you handle a customer who started yelling because they felt they had to wait in line too long?
What are the top three qualities a bank teller should have?
Describe what excellent customer service is.